POLICIES

 

 

SHIPPING & DELIVERY POLICY:

We provide USPS & FEDEX shipping options & insure each package for the total purchase amount. Orders received before 12pm are shipped out the same day whenever possible, with the exception of holidays and weekends. If you would like you order faster than 3-5 business days, please select an expedited method of delivery. Feel free to call or email us with any special request so that we can process the order in a timely fashion. For international shipping please allow 10 business days from date of purchase for delivery.

 

RETURN POLICY:

Frances May will exchange or refund non-sale items within 14 days of the orders ship date. International orders must returned within 21 days of the order ship date. All goods must be unworn and in perfect condition along with the original receipt. Please indicate on Return Form why item is being returned and if you would like an exchange, store credit or refund. Exchanges are subject to availability, if an item is not in-stock a refund will automatically be issued. Refunds will not be issued until the goods have been received and processed. Please send returns to:

Frances May
Attn: Returns
1003 SW Washington St.
Portland, OR 97205

Customers are responsible for return shipping charges. We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. If there is a mistake on the part of Frances May (damaged or miss-shipped goods) we will reimburse customers for shipping using the same method of original purchase or store credit. We will not refund international duties or taxes.

Please note that as our online inventory is pulled from our brick & mortar store and subject to availability. We will try our best to fulfill all online orders, and if an item is out of stock we will notify you as soon as possible. 

All jewelry, under pinnings, eyewear, printed matter & swimwear are FINAL Sale. NO EXCEPTIONS.
SALES items are final sale unless otherwise indicated.

Frances May reserves the right to refuse any returned item.

 

 

PRIVACY POLICY:

The following discloses our information gathering and dissemination practices for the Site. This privacy policy only applies to information exchanged and data gathered on the Site and does not apply to any other web site or offline point of contact between France May LLC., and consumers. We reserve the right to change the terms of this Privacy Policy, posting notice of such changes on this page. Your continued use of the Site following any changes to this Privacy Policy will constitute your acceptance of such changes.

 

While on the Site you may provide us with personal information. We will use that information only to customize your experience on the Site, and to contact you if you request that we do so. We may also use your personal information for internal business purposes, such as analyzing and managing our business. We may use third parties to help us operate our business and the Site or administer activities on our behalf. We may share your information with these third parties for those limited purposes. Each time you visit the Site, our web server automatically collects your IP address and the Web page from which you came; the Site also uses cookies (small files on your computer) that note your preferences when using the Site. They are used only to enhance your experience on the Site.

 

The Site may contain links to other Web sites. We are not responsible for the privacy practices or the content of such Web sites or for the privacy policies and practices of other third parties.