We accept all major credit cards & paypal. We reserve the right to deny any order that may warrant concern or suspicion. Frances May uses up-to-date technology to protect your information.


Shipping and Handling

We provide USPS shipping options & insure each package for the total purchase amount. Orders received before 12pm are shipped out the same day whenever possible, with the exception of holidays and weekends. If you would like you order faster than 3-5 business days, please select an expedited method of delivery. Feel free to call or with any special request so that we can process the order in a timely fashion.





Returns and Exchanges



Frances May will exchange or refund non-sale items within 7 days of original purchase date. All goods must be unworn, in perfect condition and accompanied by the original receipt.


Frances May will exchange or refund non-sale items within 14 days of original purchase date. All goods must be unworn, in perfect condition and accompanied by the original receipt. Please indicate on the Return Form why the item is being returned and if you would like an exchange, store credit or refund. Exchanges are subject to availability. If an item is not in stock, a refund will automatically be issued. Returns will not be issued until the goods have been received and processed. Please allow up to 10 days for returns to appear on your credit card statement/Paypal account.

International returns must be received within 30 days of the original purchase date to guarantee a full refund.

Gifts can be exchanged or applied as store credit.

All jewelry, underpinnings, eyewear, printed matter, swimwear and FM Vintage are FINAL SALE. SALE ITEMS ARE FINAL SALE. Promotional sale purchases (items purchased with a discount code) are available for exchange or store credit only. No exceptions.

Frances May reserves the right to refuse any return.


Frances May
Attn: Returns
521 SW 10th Ave
Portland, OR 97205

Customers are responsible for return shipping charges. We recommend packages be returned via traceable carrier and insured for the full amount of the merchandise. We are not responsible for missing packages. We do not refund original or return shipping costs. If there is a mistake on the part of Frances May (damaged or mis-shipped goods) we will reimburse customer using the same method of original purchase or issue store credit. We will not, however, refund international duties or taxes.

Please note that our online inventory is pulled from our brick & mortar store and subject to availability. We will try our best to fulfill all online orders, and if an item is out of stock we will notify you as soon as possible. 



If the customer is shipping to a destination outside the US, on top of Frances May's shipping cost, tax, customs and import duties will be levied by the client’s local government. All additional taxes and fees are the responsibility of the client. This can range from 20% to 40% of the order value.

Items will be shipped from Portland, Oregon (United States), with an official invoice declaring the exact total of merchandise purchased in US dollars. We will not declare goods as a gift or lower the value. This protects both the customer and us the shippers.


Gift Cards

Gift cards are a perfect gift. There is no expiration date and applies to all FM purchases. To purchase, please contact us via email or telephone.


Terms of Use

Frances May reserves the right to change and update Terms Of Use. Unless noted, all materials & images are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by Frances May LLC.

We love bloggers! Images from Frances May LLC may be used if credit for the origin of images is acknowledged. Credit styling and imagery to


Privacy Policy

The following discloses our information gathering and dissemination practices for the Site. This privacy policy only applies to information exchanged and data gathered on the Site and does not apply to any other web site or offline point of contact between France May LLC., and consumers. We reserve the right to change the terms of this Privacy Policy, posting notice of such changes on this page. Your continued use of the Site following any changes to this Privacy Policy will constitute your acceptance of such changes.

 While on the Site you may provide us with personal information. We will use that information only to customize your experience on the Site, and to contact you if you request that we do so. We may also use your personal information for internal business purposes, such as analyzing and managing our business. We may use third parties to help us operate our business and the Site or administer activities on our behalf. We may share your information with these third parties for those limited purposes. Each time you visit the Site, our web server automatically collects your IP address and the Web page from which you came; the Site also uses cookies (small files on your computer) that note your preferences when using the Site. They are used only to enhance your experience on the Site.

The Site may contain links to other Web sites. We are not responsible for the privacy practices or the content of such Web sites or for the privacy policies and practices of other third parties.