Payment

We accept all major credit cards & paypal. We reserve the right to deny any order that may warrant concern or suspicion. Frances May uses up-to-date technology to protect your information.

 

Shipping and Handling

We provide USPS shipping options & insure each package for the total purchase amount. Orders received before 12pm are shipped out the same day whenever possible, with the exception of holidays and weekends. If you would like you order faster than 3-5 business days, please select an expedited method of delivery. Feel free to call or info@francesmay.com with any special request so that we can process the order in a timely fashion.

 

USPS PRIORITY MAIL: $15

USPS PRIORITY MAIL EXPRESS: $55

 

Returns and Exchanges

ITEMS PURCHASED WITH A PROMOTIONAL CODE ARE AVAILABLE FOR EXCHANGE OR STORE CREDIT ONLY.

 IN-STORE RETURN POLICY:

Frances May will exchange or refund non-sale items within 7 days of original purchase date. All goods must be unworn, in perfect condition and accompanied by the original receipt.

ONLINE RETURN POLICY:

Frances May will exchange or refund non-sale items within 14 days of original purchase date. All goods must be unworn, in perfect condition and accompanied by the original receipt. Please indicate on the Return Form why the item is being returned and if you would like an exchange, store credit or refund. Exchanges are subject to availability. If an item is not in stock, a refund will automatically be issued. Returns will not be issued until the goods have been received and processed. Please allow up to 10 days for returns to appear on your credit card statement/Paypal account.

International returns must be received within 30 days of the original purchase date to guarantee a full refund.

Gifts can be exchanged or applied as store credit.

All jewelry, underpinnings, eyewear, printed matter, swimwear and FM Vintage are FINAL SALE. SALE ITEMS ARE FINAL SALE. Promotional sale purchases (items purchased with a discount code) are available for exchange or store credit only. No exceptions.

Frances May reserves the right to refuse any return.

PLEASE SEND RETURNS TO:

Frances May
Attn: Returns
521 SW 10th Ave
Portland, OR 97205

Customers are responsible for return shipping charges. We recommend packages be returned via traceable carrier and insured for the full amount of the merchandise. We are not responsible for missing packages. We do not refund original or return shipping costs. If there is a mistake on the part of Frances May (damaged or mis-shipped goods) we will reimburse customer using the same method of original purchase or issue store credit. We will not, however, refund international duties or taxes.

Please note that our online inventory is pulled from our brick & mortar store and subject to availability. We will try our best to fulfill all online orders, and if an item is out of stock we will notify you as soon as possible. 

 

International

If the customer is shipping to a destination outside the US, on top of Frances May's shipping cost, tax, customs and import duties will be levied by the client’s local government. All additional taxes and fees are the responsibility of the client. This can range from 20% to 40% of the order value.

Items will be shipped from Portland, Oregon (United States), with an official invoice declaring the exact total of merchandise purchased in US dollars. We will not declare goods as a gift or lower the value. This protects both the customer and us the shippers.

 

Gift Cards

Gift cards are a perfect gift. There is no expiration date and applies to all FM purchases. To purchase, please contact us via email or telephone.

 

Terms of Use

Frances May reserves the right to change and update Terms Of Use. Unless noted, all materials & images are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by Frances May LLC.

We love bloggers! Images from Frances May LLC may be used if credit for the origin of images is acknowledged. Credit styling and imagery to francesmay.com

 

Privacy Policy

Effective: July 23, 2024

Who we are

“We”, “us” or “our” means Frances May LLC, with its principal place of business located at 521 SW 10th Ave Portland OR US 97205.

About This Privacy Policy

Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at info@francesmay.com.

What Personal Information We Collect and How We Collect It?

We collect personal information that you provide directly to us:

Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.

Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.

How We Use Your Personal Information?

We use the personal information we collect for the following reasons:

• To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.
• To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.
• To provide you with information about the Services that you request from us or which we feel may interest you.
• To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.
• To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.
• To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

How We Share Your Personal Information?

We may share your personal information in the following ways:

• With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company. (We have no plan to do so, at this time.)

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal data if we have a good-faith belief that such sharing is required under applicable legal obligations.

Your Marketing Choices

When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.

We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: info@francesmay.com.

Retention of Your Data and Deletion

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).

The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.

Changes to This Privacy Policy

From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. Please come back and check this page from time to time for the latest information on our privacy practices.

Contact Us

If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:

Frances May LLC

521 SW 10th Ave Portland OR US 97205

info@francesmay.com