PROMOTIONAL SALE RETURN POLICY (BLACK FRIDAY, BIRTHDAY SALE, FLASH SALE)

Items purchased at a promotional discount are eligible for exchange or store credit only, regardless of whether or not a promo code was required.

HOLIDAY RETURN POLICY

We have extended our below return policy during the holidays. Any full price items purchased from now through the end of the year can be returned until January 15th, 2023. Items purchased with promotional codes are eligible for exchange or store credit only. Sale items are final sale. Gifts can be exchanged or applied as store credit.

IN-STORE RETURN POLICY:

Frances May will exchange or refund non-sale items within 14 days of the original purchase date. All goods must be unworn, in perfect condition, and accompanied by the original receipt.

ONLINE RETURN POLICY:

Frances May will exchange or refund non-sale items within 30 days of the original purchase date. All goods must be unworn, in perfect condition, and accompanied by the original receipt. Please indicate on the Return Form why the item is being returned and if you would like an exchange, store credit, or refund. Exchanges are subject to availability. If an item is not in stock, a refund will automatically be issued. Returns will not be issued until the goods have been received and processed. Please allow up to 10 days for returns to appear on your credit card statement/Paypal account.

International returns must be received within 30 days of the original purchase date to guarantee a full refund.

Gifts can be exchanged or applied as store credit.

All jewelry, underpinnings, eyewear, printed matter, swimwear, and FM Vintage are FINAL SALE. SALE ITEMS ARE FINAL SALE. Promotional sale purchases (items purchased with a discount code) are available for exchange or store credit only. No exceptions.

Frances May reserves the right to refuse any return.